My scan will not upload

If your scan is stuck, it doesn't mean that it has disappeared, it is likely still on your device. Uploading is a separate step to scanning, so a scan that will not upload has not gone anywhere.

Do not delete or reinstall the app while a scan is waiting to upload. Reinstalling removes scans saved on your device.

Checks you can do now

1. Check your connection. Uploads need a stable connection, and large properties need a good connection or it will take longer. Wi-Fi is the fastest and most reliable.

2. Keep Roomio open while it uploads. Switching apps or locking your device can pause the transfer.

3. Try again from Saved Scans. Open Roomio, go to Saved Scans, select the scan and tap Order Now.

4. Try from a different location or network if you are on patchy mobile data at the property. The scan will wait on your device until you are somewhere better.

Still stuck?

Email support@roomio.io and include:

• Your device model, for example iPhone 15 Pro

• Roughly when you tried to upload

• The address of the property you scanned

• The email address connected to your account