I get an error while my scan is uploading

If an upload starts and then fails part way through, the scan is still saved on your device. You can try sending it again.

Do not delete or reinstall the app. A scan that has not finished uploading only exists on your device, and reinstalling removes it.

Checks you can do now

1. Go to Saved Scans and try again. Open Roomio, select the scan and tap Order Now.

2. Switch to Wi-Fi if you are not on it. Uploads that fail part way through are usually a connection dropping out, and large properties are the most affected.

3. Keep Roomio in the foreground until the upload finishes. Locking your device or switching apps can interrupt it.

4. Check you have free storage. Very little space left on your device can interfere with processing an upload.

If it keeps failing

Email support@roomio.io and include:

• Your device model, for example iPhone 15 Pro

• Roughly when the upload failed

• The address of the property you scanned

• The email address connected to your account