If Roomio closed part way through a scan, open the app again and check Saved Scans before doing anything else. Scans are saved to your device as you go, so there is often more there than you expect.
Do not delete or reinstall the app, and do not start again from scratch until you have checked. Reinstalling removes scans saved on your device that have not been uploaded yet.
What to do
Open Roomio and go to Saved Scans. Look for the property you were scanning.
If the scan is there, you can submit it from Saved Scans. Tap Order Now and complete checkout as usual.
If it is not there, email support@roomio.io before re-scanning. See below.
Reducing the chance of it happening again
Keep Roomio in the foreground for the whole scan. Switching to another app mid-scan can interrupt it.
Make sure you have free storage on your device before you start a large property.
Follow "Best Scanning Practices" for the smoothest capture.
If you cannot find the scan
Email support@roomio.io and include:
Your device model, for example iPhone 15 Pro
Roughly when the app closed
The address of the property you were scanning
- The email address connected to your account
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